About Us

HPPSGA-2011 stands for Himachal Pradesh Public Service Guarantee Act-2011 is a bill passed by the Himachal Pradesh State Legislature in 16th November, 2011 to provide for the delivery of services to the people of the state of Himachal Pradesh within the stipulated time limit and for the matters connected therewith or incidental thereto

Public Service Guarantee Act, 2011 is enacted by the Government of Himachal Pradesh to provide time bound Citizen Centric Services to the Public of the State. Currently, 20 Departments are providing 119 Services notified under the PSG Act, 2011. Out of these 119 Services, 19 are available online through e-District Portal, 14 through Lok Praman platform, 5 through Sarathi Software of Transport Department and 7 through MPP and Power Web Portal.

This Portal has been developed with an objective to provide services to any person, whose application is rejected under sub-section (2) of section 5 or who is not provided the service within the stipulated time limit, may file an appeal to the first appellate authority within thirty days from the date of rejection of application or the expiry of the stipulated time limit, as the case may be :

Provided that the first appellate authority may admit the appeal after the expiry of the period of thirty days if he is satisfied that the appellant was prevented by sufficient cause from filing the appeal in time

The first appellate authority may order the designated officer to provide the service within the specified period or may reject the appeal.

An appeal under sub-section (1) shall be disposed of within thirty days of the receipt of the appeal or within such extended period not exceeding a total period of forty-five days from the date of filling thereof, as the case may be, for reasons to be recorded in writing.

If the designated officer does not comply with the order of providing the service under sub-section (2), then the applicant aggrieved from such non-compliance may file a second appeal to the second appellate authority.

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